Exim Bank Comoros · Inbound 360
Poste superviseur
Voix IA · prête
Sign inLive Operations Cockpit
Contact Center · Business Intelligence
· Exim Bank Comoros
1 degraded
23 open calls
5/6 on duty
Calls Today
5
live
MTD
5
Aug
YTD
245
2026
Open Calls
23
in queue
FCR Global
76%
1st contact
Human Handoff
13%
31 calls
Call Volume · 14 days
Daily inbound volume with FCR overlay
Trend
Intent Mix
Top reasons customers call
Agent Performance · FCR by AI Agent
First Contact Resolution rate per AI squad member
Today · Hourly load
Calls by hour of day
AI Agent scoreboard
| Agent | Calls | FCR | AHT | Sentiment |
|---|---|---|---|---|
| Fatima | 240 | 77% | 3m 31s | 0.52 |
| Ibrahim | 5 | 20% | 5m 11s | 0.00 |
Language mix
Français240 · 98%
English5 · 2%
Avg Sentiment
0.51
/ 1.00
Avg Handle Time
3m 33s
Telephony Infrastructure
SIP trunks · PBX · Gateway health
Attention
SIP Trunk · Primary
● Healthy
42ms
Load
92%
SIP Trunk · Backup
● Healthy
58ms
Load
12%
PBX Cluster
● Healthy
8ms
Load
68%
Voice AI Gateway
● Healthy
120ms
Load
74%
CRM Sync (T24)
● Healthy
210ms
Load
55%
Recording Storage
▲ Degraded
890ms
Load
88%
Human Agents · On Duty
Escalation team roster · live
5 / 6
AS
Amina Said
Team Lead
available
KB
Kassim Bacar
Senior CSR
on-call
Queue: 2
HA
Halima Ali
CSR · Loans
available
OY
Omar Youssouf
CSR · Cards
on-call
Queue: 1
RM
Rafia Mohamed
CSR · Digital
break
NC
Nassur Combo
CSR
available